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    We have complete Salesforce CRM products and solutions to help you solve various business challenges.

    Service Cloud

    Fully customisable support and help desk

    Support customers everywhere with the service platform that keeps the conversation flowing.

    Empower agents on the path to customer success with smarter, faster service tools.

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    Advantages of products

    Overall service enhancement increases customer loyalty

    • Close cases faster with the help of AI and automation.

      Help your support agents solve customer problems faster by putting the right tools at their fingertips — all from one console.

    • Provide faster, more intelligent self-service.

      Build self-service communities. Give your customers access to the answers they need to solve problems on their own terms and timeline.

    • Personalise customer care and predict needs.

      Get more insight into your customers’ behaviour so you can personalise service and predict future needs. Even provide conversational service with live messaging.

    • Drive service productivity from the call center to the field.

      Improve your mobile service operations and deliver connected, intelligent, more personalised service from the phone to the field on one platform.

    Service Cloud

    Overall service enhancement increases customer loyalty

    • Lightning Professional

      Complete service CRM for teams of anysize

      75$

      USD/user/month*
      • Case management
      • Service contracts and entitlements
      • Single Service Console app
      • Web and email response
      • Social customer service
      • Lead-contact account management
      • Order management
      • Opportunity tracking
      • Chatter collaboration
      • Customisable reports and dashboards
      • CTI integration
      • Mobile access and administration
      • Limited process automation
      • Limited number of record types, profiles, and role permission sets
      • Unlimited apps and tabs
    • Lightning Enterprise

      Customisable CRM for comprehensive service

      150$

      USD/user/month*

      Get all Professional features PLUS

      • Advanced case management
      • Multiple Service Console apps
      • Workflow and approvals
      • Integration via web service API
      • Enterprise analytics
      • Call scripting
      • Offline access
      • Salesforce Identity
      • Salesforce Private AppExchange
      • Custom app development
      • Multiple sandboxes
      • Knowledge base**
      • Live Agent web chat**
      • Customer Community**
      • Live video chat (SOS)**
    • Lightning Unlimited

      Unlimited CRM power

      300$

      USD/user/month*

      Get all Enterprise features PLUS

      • Live Agent web chat
      • Knowledge base
      • Additional data storage
      • Expanded sandbox environments
      • 24/7 toll-free support
      • Access to 100+ admin services
      • Unlimited online training
      • Customer Community**
      • Live video chat (SOS)**