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    Philips Healthcare

    Philips always looks beyond technology to the experiences of consumers, patients, providers and caregivers across the health continuum – from healthy living and prevention to diagnosis, treatment and home care. 

    • Challenges

      • Dealers placed orders manually, which was time consuming and could easily cause mistakes.
      • Promotions were sent to dealers by emails, which could be easily ignored.
      • Approvals were transmitted by paper which took long time to be finished.
      • Philips could not forecast the next 3 months 'purchase quantity to ensure storage.
    • Solution

      • Dealers placed orders manually, which was time consuming and could easily cause mistakes.
      • Promotions were sent to dealers by emails, which could be easily ignored.
      • Approvals were transmitted by paper which took long time to be finished.
      • Philips could not forecast the next 3 months 'purchase quantity to ensure storage.
    • Effects

      • Dealers now can place orders, maintain customer information directly from Salesforce. Philips can manage and track final users from system. Manual operation cost is reduced.
      • Dealers can view latest promotion news on salesforce homepage and directly place orders. Sales volume has been obviously increased.
      • Paper approval process has been replaced by system and automatic alerts been added. Approval pending period is reduced.
      • Now Philips can effective control storage and access dealers KPI.