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    Mead Johnson & Company, LLC.

    Mead Johnson deployed SFA project in Asia in order to make the company’s business process standard, transparent, automatic and efficient. The first batch of branch offices to deploy SFDC were HK, Thailand, Malaysia and Singapore. 

    • Challenges

      • Among all MJ branch offices in Asia, some offices were using CRM, some were not. Business processes between different offices were not standard.
      • Information sharing between branch offices was not effective.
      • Sales people were all over the country and hard to manage.
      • Sales people had to maintain system customer information only in the office. Systems couldn’t be used outside.
      • Paper questionnaire survey costed a lot of time and effort.
    • Solution

      • Slipstream worked out a set of standard sales process in Salesforce which can be realized on both pc and iPad.
      • Slipstream realized seamless integration of Salesforce, Master system and ERP system.
      • Sales people can use iPad app to collect and maintain terminal customer information in time during their sales visits.
      • By GPS technology, sales people’s activities can be viewed from iPad app. 
    • Effects

      • Standard sales process quickly responds to business needs.
      • Managers now can overview different regions 'sales status in time.
      • Sales management becomes easier. Managers can overview all the sales people 'activities from Salesforce.
      • Sales people love to use this system because they can collect and maintain customer information anytime anywhere.